A New Solution to Bring Back the Smile Essay -- Customer Service McDon

A brand- new-fangled Solution to impart Back the Smile Robert Liney is a divorced 34- category-old lawyer with four year old, a six year old, and an eight year old. Robert lives outside of Morristown, New Jersey and commutes an hour each way to his law watertight. His law firm handles corporate mergers, and on average Robert works 60 to 70 hours a week. About two years ago, Robert and his wife, Marie, got divorced because of his busy schedule. On eld when Bob gets custody of the kids, he does not have a tidy sum of time to prepare dinner. McDonalds fits well into his budget, is conveniently located on his way home from work, provides a great atmosphere for family dining, and, to top it either off, the kids love the Happy Meals. Robert and his children visited McDonalds five to six times a month and spent close to $18 dollars each visit. However, one twenty-four hours Robert and his children stopped in to McDonalds before seeing the movie, Pokemon. First, the teenage demolish made them wait while he answered his cell phone and transfer comments with the other workers. Then the cashier did not smile and warmly agnize the family. He rushed through the order, placed it incorrectly, and undercharged him. Robert was happy to notice that he was undercharged, but then was completely disappointed to notice that he was inclined an incorrect amount of change back to make the meal an overcharged one. repayable to this poor employee service, Robert and his family never come back to McDonalds again. Robert and his family spent around a hundred dollars each month that McDonalds will now lose. What almost all the other customers that this employee dealt with? How many other customers and how much money did the immunity lose from the rudeness of employees on that ni... ...several thousand dollars per unit in which McDonalds will regain in a short period of time. In conclusion, the quality McDonalds customer service is droppi ng and a new strategy is needed to bring a smile back onto customer faces. Customers such as Robert Liney should not have to face poor customer service at such a reputable restaurant twine as McDonalds. By using technology as the intermediate amidst customers and employees, this will greatly enhance customer relations and lost profits. McDonalds is the place that loves to see you smile. Works Cited Gibson, Richard. McDonalds Finds Angry Customers on Its Menu. groyne Street Journal. 16 Jul. 2001 A14 Reh, F. John. Good Customer Service Is No monthlong Enough. About the Human Internet. 2001. http//management.about.com/library/weekly/aa042699.html.